How to view “Full Headers” for email troubleshooting

Written by Anthony D on . Posted in Email Support, Hosting, Support

Full email message headers provide invaluable information when trying to track down a problem. Just a few of the items included in the headers are:
  • The server from which an incoming email originated
  • The actual address from which the message was sent
  • The message’s intended recipient
  • Whether the message was accepted or rejected by the recipient’s mail server
  • If the recipient’s mail server rejected the message, the reason for that rejection
  • Any messages returned by the mail server
This guide will show you how to view full headers in several popular email clients and web services. Once the full headers are in view, you can copy and paste them for your own reference or to include them when submitting support requests.

Mozilla Thunderbird

  • Open the message in its own window by double clicking on it in the list of messages.
  • In the menu bar, select View, then Headers, and click All.
  • Alternatively, you may be able to click on View followed by Message Source.

Mac OS X Mail

  • Open the message in its own window by double clicking on it in the list of messages.
  • In the menu bar, click on View, then Message, then All Headers (or Raw Source on older versions of Mail).

Outlook 2016, 2013, and 2010

  • Open the message in its own window by double clicking on it in the list of messages.
  • Click on the File tab.
  • In the File window, click Properties.
  • The Internet headers section contains the full email headers.

Windows Mail/Windows Live Mail

  • In the list of messages, right-click on the message in question and choose Properties.
  • In the Properties window, click on the Details tab.
  • The headers will be displayed in the section labeled Internet headers for this message.

Outlook.com Web Interface

  • Right-click on the message while viewing it in your inbox.
  • On the menu that appears, click on View Source.

Gmail Web Interface

  • Open the message by clicking on it in the list of messages.
  • Click on the More icon (the small downward-facing arrow next to the Reply button at the top right of the message).
  • On the menu that appears, click on Show original.

Yahoo Mail Web Interface

  • Open the message in question by clicking on it in the list of messages.
  • Under the More menu above the message, click on the link marked View Full Header.

Horde Webmail

  • Open the message by clicking on it in the list of messages.
  • Click on the link marked Show All Headers or, on newer versions of Horde, select View Source under Other Options in the preview pane. View Source also is available at the top-right of the full message view.

RoundCube Webmail

  • Open the message by double-clicking on it in the list of messages.
  • Click on the link marked Message Source. Newer versions of RoundCube have a downward-facing arrow that displays Toggle raw message headers when you move your mouse over it. The icon is at the bottom of the message header section, to the far right of the date field.

SquirrelMail Webmail

  • Open the message by clicking on it in the list of messages.
  • Click on the link marked View Full Header in the Options section at the top of the message.
 

Send mail from Gmail with a different originating address or “alias”

Written by Anthony D on . Posted in Email Support, Google Apps

Gmail lets you send messages with another of your email addresses listed as the sender instead of your Gmail address. This feature helps you manage multiple accounts from the Gmail interface; it works only if you already own the email account linked to the alternate address. To send mail from a different Gmail username, you’ll first need to sign up for that address. Select an option below for instructions on how to add your other addresses to your Gmail account.

To use one of your alternate sender addresses, click the From link when you compose a new message. If you’re replying to or forwarding a message, click the field where your recipients are listed, then click From. After clicking From, you’ll see a drop-down menu next to your address, where you can select the email address you’d like to send from.

If you ever need to edit the name, configuration or reply-to address, go back to your settings. Click edit next to the address on your Accounts tab. To delete an address, just click delete.

STEP 1

gmail-settings

STEP 2

gmail-settings-2 

STEP 3gmail-settings-3

Note for IMAP/POP users: If you access Gmail through a POP or IMAP email client (e.g. Outlook) and would like to send messages with a custom “from” address, you have two options. We recommend that you configure your email client with two outgoing SMTP servers, one for Gmail and one for your other address. Or, you can use Gmail’s outbound servers with a different “from” address. If you’ve already configured the alternate address, your message will be sent from:otheraddress@domain.com, sender:username@gmail.com, regardless of which custom from configuration you chose.

Mac Mail Setup

Written by Anthony D on . Posted in Email Support

 Apple Mac Mail is a free, built-in third party email client for Mac users that offers easy setup and customization with a user-friendly interface. This article will explain the general setup of Apple Mac Mail.

General Email Settings

For general settings that can be used in conjunction with the setup instructions listed below, please refer to the following article:
Before setting up Mac Mail to use with your domain, it is recommended that you first:
  • Wait until your domain name has been propagated
  • Create the email account in your hosting control panel

Mac Mail Configuration

Follow the steps below to configure email using Mac Mail.
  1. Open the Mac Mail application.
  2. From the File menu, choose Add Account. First time users will be automatically prompted to create an account.
  3. In the appropriate fields, provide your full name, email address to be used and the password.
  4. If enabled, deselect Automatically Setup Account in order to manually configure the email account, and then click Continue.
    • If you wish to have the account automatically configured, simply leave the option selected and follow the prompts provided by the Mail Setup Assistant.
  5. Choose the proper account type.
  6. Provide a description for the email account describing what that email account is for.
  7. Enter your incoming mail server, user name and password, and then click Continue.
  8. If prompted, enter the settings for Mail Incoming Security.
  9. Add a description for the outgoing mail server explaining what that email account is for.
  10. Provide the outgoing mail server information.
    • If necessary, select Use Authentication and provide the email user name and password.
  11. If prompted, provide the settings for outgoing mail security, and then click Continue. You will then be able to verify their settings in the Account Summary.
  12. Check Take Account Online.
  13. Click the Create button to complete the process.
After completing these steps, users should be able to send and receive email via the newly created account.  

Outlook / Eudora / Thunderbird / Mac / iPad / Phone Client Settings

Written by Anthony D on . Posted in Email Support

The instructions listed below are for the general setup of various email clients and cannot be guaranteed to work with every email client. The following configuration settings are appropriate for third party email clients such as Outlook Eudora, iPad, etc.

When using the example below, be sure to replace yourdomain.com with your actual domain name.

 
Your/Display name: anything you want
Email address: enter the full address (name@yourdomain.com)
Type of connection: POP3 or IMAP
Incoming mail server: mail.yourdomain.com
Outgoing mail server: mail.yourdomain.com
Outgoing mail server does require authentication.
Incoming mail port: 110 for POP3, 143 for IMAP
Outgoing mail port: 25 (If 25 does not work, try 26, as some ISPs block port 25)

Note: For Comcast/Xfinity Internet customers, port 587 is available for use as ports 25 and 26 are blocked on their network.

No SSL boxes should be checked*

Username/Account name: must be the full email address (name@yourdomain.com). Sometimes this setting won’t work until you replace the @ with a + in the username.

Password: the email password. Do NOT use SPA (secure password authentication).
 

*The configuration settings above are for a non-secure email connection.

Setting Up Google Apps for Business (Gmail) with your Domain

Written by bryan on . Posted in Domains, Email Support, Google Apps

Do you have Google Apps for Business, and want to use your own domains email address to send and receive mail? Here are some settings to help you set it up

Here are the values to be included when you configure MX records for Google Apps with your domain host. Please note the initial numbers in the Value / Answer / Destination column show MX record priority. See understand MX records for details about adding MX records to your domain.

Name/Host/AliasTime to Live (TTL)Record TypeValue/Answer/Destination
Blank or @3600MX1 ASPMX.L.GOOGLE.COM
Blank or @3600MX5 ALT1.ASPMX.L.GOOGLE.COM
Blank or @3600MX5 ALT2.ASPMX.L.GOOGLE.COM
Blank or @3600MX10 ASPMX2.GOOGLEMAIL.COM
Blank or @3600MX10 ASPMX3.GOOGLEMAIL.COM

Any MX record that is currently set up, set the priority to a number higher than 10, which will allow mail to go through to your own server as a fallback if Gmail fails.

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