We Are YOUR HELPDESK
Boston Web Group has the time, interest, and dedicated staff to handle your digital support. Just open a ticket, and we do the rest.
What Can We Do For you?
Already a CLient?
WE Are YOUR I.T. STAFF
With a digital support plan in place, your complex technical tasks and management are handled 24/7 by our team.
Website support
GENERAL HELPDESK
CAMPAIGN SUPPORT
GRAPHIC DESIGN
WORDPRESS MANAGEMENT
DOMAIN MANAGEMENT
SEO & PPC
CONTENT
Let us SUPPORT your Organization
We set up alerts, monitor servers, and field support requests – so you don’t have to
SETUP NEW SUPPORT PLAN.
5-Star-Rated Support
Support plans for tech make good sense, both financially and from a business efficiency perspective.
PUT A PLAN IN PLACE
We are on top of the issues, managing credentials, and access, with a solution in hand and an update to your support ticket.
1 HOUR
/month
3 HOURS
(MOST POPULAR)
/month
10 HOURS
/month
20 HOURS
/month
We’re responsive
replenish hours
scale to suit
we’re fast
Ready?
SET IT UP HERE:
Boston TECHNICAL SUPPORT PLANS
SAVE YOUR COMPANY TIME & MONEY
Make your day easier by delegating the management of your digital properties, assets, servers, and other technical operations to our capable, knowledgeable, and intelligent staff.
Psst! Are you an existing client that needs helpful articles on using our system? Go here.
WE’LL CUSTOMIZE YOUR S.L.A. – Talk to us
GIVE YOUR EMPLOYEES A BREAK
You have an amazing staff, they do things well, but (unless you hired them as one) they are not web developers nor should you rely on them to become one. Your staff can update and change your website, but at what cost? It’s taking them a considerable amount of time to deal with the website when they could be pressing forward in another direction.
CENTRALIZED ANSWERS & KNOWLEDGE
Our staff has exceptional skills. Your employees may be able to talk and guide on concepts and approaches, but it’s likely that they are not all-knowing gurus in every web/digital/technology/platform.
CONSIDER US YOUR EXTENDED STAFF
Your in-house staff have moving targets, forced deadlines, and random opportunities which all need attention “right now”. Sometimes, you just can’t plan far enough ahead. When that burst occurs, it’s great to have a responsive and versatile digital agency that can handle your requests and get you up and running – right now.
CAMPAIGN SUPPORT
Our customers enjoy symbiotic relationships in which we create mutually beneficial ROI from our digital efforts. BWG possesses the types of skills you need to keep your customers happy, your web properties running, and your investors smiling.
E-COMMERCE & WEBSITE SUPPORT
You started your online retail business because you wanted to sell your items or services – not because you wanted to become a webmaster. As an e-commerce retailer, you have a great need for speed and guidance. When your product’s success is intimately tied to your own – it’s best to have a plan for the unexpected.
ALREADY A CLIENT?
SUPPORT FAQ
WHAT IS A SERVICE LEVEL AGREEMENT (S.L.A.)
We know one size does not fit all, that’s why we’ll customize a plan for you. You can’t afford to be down without answers, hacked without backup, or taken offline without support.
WHAT ARE YOUR LIMITATIONS?
We do not print materials, manage your staff, or make hiring choices. We are a full-service Boston marketing agency. We design, we develop, we optimize. We’re Google Partners, with expertise in SEO, that can build your sites, manage your campaigns, report back with the results- and grow your business.