How to view “Full Headers” for email troubleshooting

Written by Anthony D on . Posted in Email Support, Hosting, Support

Full email message headers provide invaluable information when trying to track down a problem. Just a few of the items included in the headers are:
  • The server from which an incoming email originated
  • The actual address from which the message was sent
  • The message’s intended recipient
  • Whether the message was accepted or rejected by the recipient’s mail server
  • If the recipient’s mail server rejected the message, the reason for that rejection
  • Any messages returned by the mail server
This guide will show you how to view full headers in several popular email clients and web services. Once the full headers are in view, you can copy and paste them for your own reference or to include them when submitting support requests.

Mozilla Thunderbird

  • Open the message in its own window by double clicking on it in the list of messages.
  • In the menu bar, select View, then Headers, and click All.
  • Alternatively, you may be able to click on View followed by Message Source.

Mac OS X Mail

  • Open the message in its own window by double clicking on it in the list of messages.
  • In the menu bar, click on View, then Message, then All Headers (or Raw Source on older versions of Mail).

Outlook 2016, 2013, and 2010

  • Open the message in its own window by double clicking on it in the list of messages.
  • Click on the File tab.
  • In the File window, click Properties.
  • The Internet headers section contains the full email headers.

Windows Mail/Windows Live Mail

  • In the list of messages, right-click on the message in question and choose Properties.
  • In the Properties window, click on the Details tab.
  • The headers will be displayed in the section labeled Internet headers for this message. Web Interface

  • Right-click on the message while viewing it in your inbox.
  • On the menu that appears, click on View Source.

Gmail Web Interface

  • Open the message by clicking on it in the list of messages.
  • Click on the More icon (the small downward-facing arrow next to the Reply button at the top right of the message).
  • On the menu that appears, click on Show original.

Yahoo Mail Web Interface

  • Open the message in question by clicking on it in the list of messages.
  • Under the More menu above the message, click on the link marked View Full Header.

Horde Webmail

  • Open the message by clicking on it in the list of messages.
  • Click on the link marked Show All Headers or, on newer versions of Horde, select View Source under Other Options in the preview pane. View Source also is available at the top-right of the full message view.

RoundCube Webmail

  • Open the message by double-clicking on it in the list of messages.
  • Click on the link marked Message Source. Newer versions of RoundCube have a downward-facing arrow that displays Toggle raw message headers when you move your mouse over it. The icon is at the bottom of the message header section, to the far right of the date field.

SquirrelMail Webmail

  • Open the message by clicking on it in the list of messages.
  • Click on the link marked View Full Header in the Options section at the top of the message.

New Server Build – Ludicrous Speed

Written by Douglas Perry on . Posted in AWS, BWG Updates, Server, Support, WordPress

At Boston Web Group, we’re always innovating and working on pushing the envelope of technology.

We’re pleased, no, ecstatic to announce our next-generation web hosting platform. Our R&D work with other clients has helped us develop a web hosting platform that is the fastest and most scalable hosting offered by a Boston-based digital agency.

Most web servers run on the LAMP stack: Linux, Apache, MySQL, and PHP; but Apache is so 1995.

Apache is the software that makes serving up websites possible. It’s been around for 20 years and is showing its age. It was designed during a time on the Internet when websites were simple and people danced the macarena.

The New BWG Hosting Platform

Our platform is different. It was built for today’s websites and performs to today’s expectations of speed and traffic handling. It supports cutting-edge technology like solid-state hard drives, PHP 7, HTTP/2, and on-the-fly code optimization for WordPress, Drupal, Joomla, and other PHP-based websites. We offer an advanced cache technology that improves speed for Magneto sites by up to 35%.

It’s the best hosting platform we’ve built to date. It surpasses the offerings by the bigger hosting providers. Want in?

The chances are that you’re already on it, and you probably notice the speed increases already.  In fact, you may have been one of the few that had to call in and have some special tweaks done for your mail, server, or app hosting.  Well, we’re still fine tuning and tweak things under the hood daily, so let us know if you have issue or if you want to upgrade to faster hosting – we’ll custom define your hosting environment based on your website/APP’s needs.

If you want to learn more, give us a call at 855-355-SITE to get on the priority list. If you’ve been thinking of switching hosting providers, switch now and we’ll give you a FREE SSL certificate for a year.

We love our customers !

Revolution Slider – Critical Vulnerability Discovered

Written by Mike Helly on . Posted in Bug Fix, Domains, Support, WordPress

Today, we learned of a critical vulnerability in the Revolution Slider plugin that is used on many WordPress sites.

The vulnerability was patched by ThemePunch in version 4.2, but that still leaves many sites with no protection. The fact that Revolution Slider is a popular plugin which is sometimes bundled with the purchase of a theme only complicates matters, as it does not update due to this. You might even have the plugin installed but never use it.

With this vulnerability, a remote attacker is able to download any file from the server. Database credentials are at risk in this scenario and the attacker is able to compromise a site via the database. This kind of vulnerability is a Local File Inclusion (LFI) attack. Local files on the server are able to be accessed and reviewed, completely compromising your site’s security.

Upon learning of the vulnerability with Revolution Slider, BWG quickly took action. We went through all our clients’ sites, one by one, to identify if they had the Revolution Slider plugin, and if they did, what version. After identifying where there was a threat we upgraded to the most recent version of the Premium plugin and tested for the vulnerability. Now our sites are all safe from this vulnerability caused by Revolution Slider.

Breaches of security and vulnerabilities happen more often than you think. The web is made up of thousands of different parts. All it takes is for an attacker to find a tiny crack in the system and they can exploit it. Personal files, medical records, credit card information, mailing lists and many more types of documents all have the potential to be stolen without the proper types of security in place.

BWG takes security very seriously. We keep tabs on what is going on around the web on a daily basis so that we can stay on top of issues like this. Upon hearing of a vulnerability, our team will spring into action to ensure our clients’ data is safe. Security needs to be a chief concern at any web design firm today.

Google Helpouts Released

Written by bryan on . Posted in Google Apps, Restaurants, SEO, Support, WordPress


Have you heard of the newest product from Google this week? It is called Google Helpouts and its’ purpose is to allow professionals / experts in specific fields to extend short “Help Sessions” to individuals via Video Chat for a rate the provider decides. All it takes is a Google account and a means of paying the provider for their expertise.

Many of our clients offer services that could hugely benefit from style of consultation. It has become easier than ever to use your expertise to assist people around the world, instead of only in your local area. It is a great way to give your brand a better name for itself as well as building loyalty towards your company because of the extra mile you were willing to go for the customer.

We are considering setting up Google Helpout session hours to assist our clients (and potentially millions of others) with their needs of WordPress Training, Search Engine Optimization Strategies, Inventory Management needs, Restaurant software, or other basic website questions / conerns. If you are interested in starting Helpout sessions through your business, or are looking to attend one of our upcoming Helpout sessions, get in touch with us today!

How Do I Make A Screen Shot?

Written by Anthony D on . Posted in General, Support

Making a Screenshot (Screen Capture)

At Boston Web Group, we often cannot see exactly what you are seeing on your computer screen. We understand this can be frustrating when everything seems fine for us but you still have an error. You may be asked to provide a screenshot of your computer screen so we can get a better idea of your problem. There are a varieties of ways to take screenshots (also know as screen shots or screen captures), from a manual screenshot to software you can use to easily take screenshots.

Manual Screen Shots

  1. Go to the problem on your computer and then press the PrtScn key on your keyboard. It will appear that nothing has happened, however your image will have saved to your clipboard.
  2. Open Paint, Illustrator, or a Photo program. In Windows, you may click Start > All Programs > Accessories > Paint.
  3. Go to the Edit menu and click Paste, or you can press Ctrl V.
  4. Click File > Save As. In the box that pops up, change the “Save As Type” to PNG or JPG. Type any file name you like. Choose a location easy to remember, like the Desktop, and click the Save button.

Easy Programs for Screen Captures

Utilizing screenshots is a great way to help others see what you see. If you believe you may use them on a more consistent basis you may want to install a program to help you better format your shots. Here are a few we suggest: Windows If you are using a Windows Operating System we suggest you try ScreenHunter Free. This free program has a simple interface that makes this operation surprisingly easy. Users can select a single hot key to take screen captures, as well as select whether they’d like a full-screen capture, capture a window, or simple a small rectangle (which brings up crosshairs that let you zero in on target). Mac If you are using a Mac Operating System we suggest you try Capture Me. Mac users know that there is a great built in screenshot built into OS X, so what could this offer? there are occasions when it’s nice to be able to choose what file format your capture saves in, copy it to the clipboard without holding down four keys at once, or resize it on the fly. It’s also common to want to take successive shots of the exact same position on the screen without moving the capture region at all, or make all your captures the same size. These tasks are trivial with Capture Me. Linux If you are using a Linux Operating System we suggest you try KSnapshot. Just like Mac, Linux has a great built in screenshot tool, so what does KSnapshot offer? Users can select whether they’d like a full-screen capture, capture a window, or simple a small rectangle (which brings up crosshairs that let you zero in on target). You can also set a delay so you can position your mouse just right.

Once You Have Your Screenshots

Once you have your screenshot, send your screenshot to Boston Web Group, simply attach the PNG or JPG file to your email reply. Alternatively, you can upload the file to your public_html folder and tell us the name of the file. If you need any further assistance please feel free to contact us via phone, or ticket.