What Can You Achieve with a Boston Web Group Support Plan?

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Boston TECHNICAL SUPPORT PLANS

We have a deep understanding of domains, web assets, email management, storage, servers, and all things technical.

We set up alerts, monitor servers, and field support requests – so you don’t have to.

What can we do with your SLA?

Literally, 100’s of different things, which leads us to this article’s focus:

Here’s a list of 100 things you can do with your SLA

Website Support & Maintenance

  1. Perform regular (NIGHTLY) website backups.
  2. Restore website from a backup.
  3. Monitor website uptime and downtime.
  4. Fix broken links and 404 errors.
  5. Update WordPress/plugins/CMS software.
  6. Test and apply security patches.
  7. Repair website bugs and glitches.
  8. Implement SSL certificates for secure browsing.
  9. Perform speed and performance optimization.
  10. Check for mobile responsiveness and fix issues.
  11. Implement caching solutions.
  12. Optimize images for faster loading.
  13. Minimize JavaScript and CSS files.
  14. Conduct cross-browser compatibility testing.
  15. Conduct website audits for broken elements.
  16. Update site content, including text and images.
  17. Create and manage a staging environment.
  18. Fix CSS/HTML design issues.
  19. Optimize web hosting environment.
  20. Test and maintain forms for proper functionality.

Security & Protection

  1. Conduct malware scanning and removal.
  2. Implement and manage firewalls.
  3. Configure two-factor authentication (2FA).
  4. Set up intrusion detection systems.
  5. Regularly update security policies.
  6. Run vulnerability assessments.
  7. Prevent and mitigate DDoS attacks.
  8. Remove spam and harmful scripts.
  9. Install and manage website security plugins.
  10. Apply secure password protocols.

Content Management System (CMS) Support

  1. Add new web pages or sections.
  2. Customize themes or templates.
  3. Install and configure plugins/modules.
  4. Create and edit landing pages.
  5. Set up user roles and permissions.
  6. Manage blog posts and categories.
  7. Update website navigation menus.
  8. Edit product listings and pricing.
  9. Set up A/B testing for web pages.
  10. Troubleshoot plugin or CMS issues!

SEO and Analytics Support

  1. Implement on-page SEO best practices.
  2. Optimize metadata and keywords.
  3. Conduct website SEO audits.
  4. Monitor Google Search Console and fix errors.
  5. Create and submit XML sitemaps.
  6. Optimize website for local SEO.
  7. Implement schema markup (structured data).
  8. Set up Google Analytics or other tracking tools.
  9. Monitor and analyze website traffic data.
  10. Fix SEO-related crawl issues.

eCommerce Support

We manage 100’s of ecommerce stores that generate millions of dollars each year.

  1. Manage product catalogs.
  2. Set up payment gateways.
  3. Integrate third-party shipping solutions.
  4. Troubleshoot checkout and payment issues.
  5. Update stock levels and pricing.
  6. Implement abandoned cart recovery tools.
  7. Configure email notifications for orders.
  8. Maintain and secure customer data.
  9. Set up customer loyalty programs.
  10. Implement discount codes and promotions.

Email & Domain Support

These are basic business continuity items, however we can also setup and run automation platforms that handle email workflow, lead nurturing, and development.

  1. Set up domain name records (DNS).
  2. Manage email hosting and configurations.
  3. Troubleshoot email deliverability issues.
  4. Configure SPF, DKIM, and DMARC for email security.
  5. Manage and renew domain names.
  6. Set up email forwarding or autoresponders.
  7. Create new email accounts and aliases.
  8. Fix issues with email clients or webmail.

Third-Party Integrations

  1. Integrate CRM systems (e.g., Salesforce, omeda).
  2. Connect to marketing automation tools (e.g., HubSpot).
  3. Set up live chat solutions.
  4. Integrate social media platforms.
  5. Connect third-party APIs.
  6. Set up and manage newsletter services (e.g., Mailchimp, constant contact).
  7. Install and manage advertising scripts (e.g., Google Ads).
  8. Integrate video platforms (e.g., Vimeo, YouTube).
  9. Set up customer support systems (e.g., Zendesk, whmcs).
  10. Implement analytics and conversion tracking pixels.

User Experience & Accessibility

  1. Conduct usability testing and fixes.
  2. Implement ADA-compliant features.
  3. Optimize page layouts for better readability.
  4. Ensure all media has alternative text for accessibility.
  5. Implement keyboard navigation for improved accessibility.
  6. Improve call-to-action placement for conversions.
  7. Provide site search functionality improvements.
  8. Set up sticky navigation for easier browsing.
  9. Improve internal linking structure.
  10. Run A/B tests on site elements for better performance.

Hosting & Server Support

  1. Monitor server performance and uptime.
  2. Migrate and consolidate hosting providers.
  3. Scale hosting for traffic surges.
  4. Configure Cloudflare CDN for faster content delivery.
  5. Manage FTP and file permissions.
  6. Set up automated server backups.
  7. Manage database optimization and maintenance.
  8. Troubleshoot hosting-related issues.
  9. Set up staging environments for testing.
  10. Implement load balancing for high-traffic websites.
  11. Quality Test and repair server issues.
  12. Implement cron jobs and automation tasks.
WE’LL CUSTOMIZE YOUR S.L.A. – Talk to us

Support your staff

You have an amazing staff, they do things well, but (unless you hired them as one) they are not web developers nor should you rely on them to become one. Your staff can update and change your website, but at what cost? It’s taking them a considerable amount of time to deal with the website when they could be pressing forward in another direction.

Centralize and secure your sensitive data

Our staff has exceptional skills. Your employees may be able to talk and guide on concepts and approaches, but it’s likely that they are not all-knowing gurus in every web/digital/technology/platform.

Extend your capabilities

Your in-house staff have moving targets, forced deadlines, and random opportunities which all need attention “right now”. Sometimes, you just can’t plan far enough ahead. When that burst occurs, it’s great to have a responsive and versatile digital agency that can handle your requests and get you up and running – right now.

Campaign support

Our customers enjoy symbiotic relationships in which we create mutually beneficial ROI from our digital efforts. BWG possesses the types of skills you need to keep your customers happy, your web properties running, and your investors smiling.

E-Commerce and website support

You started your online retail business because you wanted to sell your items or services – not because you wanted to become a webmaster. As an e-commerce retailer, you have a great need for speed and guidance. When your product’s success is intimately tied to your own – it’s best to have a plan for the unexpected.

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