“I cant get email to work on my phone, and you guys don’t support mobile devices”

Mobile Webmail System

We’re happy to announce the launch of our all-new mobile webmail system available to all  customers. This interface works on all mobile phones and can also be custom branded with your domain name for a small fee.

Simply login from your smartphone with your Email Address and Password and you’re ready to go!

To setup mobilemail.yourdomain.com all you have to do is add the mobilemail CNAME listed below within your domain’s DNS zone and once the DNS has updated (normally less than 4 hours) you can access it with mobilemail.yourdomain.com.

The necessary DNS change is as follows:

mobilemail IN CNAME mobilemail.websitewelcome.com.

Here is how to make that change in cPanel:

  1. Login to your cPanel and go to “Simple DNS Zone Editor
  2. Type mobilemail in “Name” and mobilemail.websitewelcome.com in “CNAME”
  3. Click the “Add CNAME Record” button
  4. Now you can visit mobilemail.domain.com (be sure to replace domain.com with your actual domain name)

If you do not know how to do this, simply submit a support ticket via your Boston Web Group billing account and our technicians will complete the work for you. (Or email our support department and we will verify your identity before completing the work.)