Making a Screenshot (Screen Capture)
At Boston Web Group, we often cannot see exactly what you are seeing on your computer screen. We understand this can be frustrating when everything seems fine for us but you still have an error. You may be asked to provide a screenshot of your computer screen so we can get a better idea of your problem. There are a varieties of ways to take screenshots (also know as screen shots or screen captures), from a manual screenshot to software you can use to easily take screenshots.
Manual Screen Shots
- Go to the problem on your computer and then press the PrtScn key on your keyboard. It will appear that nothing has happened, however your image will have saved to your clipboard.
- Open Paint, Illustrator, or a Photo program. In Windows, you may click Start > All Programs > Accessories > Paint.
- Go to the Edit menu and click Paste, or you can press Ctrl V.
- Click File > Save As. In the box that pops up, change the “Save As Type” to PNG or JPG. Type any file name you like. Choose a location easy to remember, like the Desktop, and click the Save button.